Last updated: September 2026
OotyBookings.com acts as a booking platform connecting travellers with independent property owners across Ooty and the Nilgiris. Cancellation windows and refund amounts are set by the individual property owner for each listing and are shown on the property page and at checkout before you confirm payment.
You can cancel a booking anytime by logging in and visiting My Bookings, selecting the relevant reservation, and choosing Cancel. A cancellation confirmation and applicable refund amount (if any) will be shown before you confirm.
Unless a stricter policy is stated on the property page, the following applies:
Some properties may offer a stricter or more flexible policy — the exact terms for your booking are always shown on the property page and in your booking confirmation email before payment.
Approved refunds are initiated within 24-48 hours of cancellation and are credited back to your original payment method within 7-10 business days, depending on your bank or card issuer.
Date changes or modifications to an existing booking are subject to availability and the property owner's approval, and may involve a price difference. Request a modification from My Bookings or by contacting our support team.
If an amount is debited from your account but the booking is not confirmed due to a technical or payment gateway error, the amount is automatically reversed to your original payment method within 5-7 business days. If it is not, please contact us with your transaction reference.
For cancellation or refund assistance, contact us at info@ootybookings.com or call +919629393456. See our Contact page for more ways to reach us.
This is placeholder policy text — replace with content reviewed by a legal professional before launch.